Cancellation and Refund Policy

Overview

At ZAPISECURE, we are committed to delivering robust cloud-based security solutions for API Infrastructure, Application Firewall, BOT Integration, and Anomaly Detection. We strive to ensure the highest level of satisfaction for our users worldwide.

This Cancellation and Refund Policy outlines the terms under which you may cancel your subscription and request a refund. This policy is applicable to all users, regardless of geographical location.

1. Cancellation Policy

You may cancel your ZAPISECURE subscription at any time through your account dashboard or by contacting our support team at [support@zapisecure.ai].

  • Cancellation requests will take effect at the end of your current billing cycle unless specified otherwise.
  • After cancellation, you will continue to have access to ZAPISECURE services until the end of the paid period.

2. Refund Eligibility

We offer a full refund within 7 (seven) working days from the date of the initial subscription payment for all new customers.

To be eligible for a refund:

  • Your cancellation request must be submitted within 7 working days of your first payment.
  • The subscription must not have been renewed from a previous billing cycle.
  • Refund requests must be submitted via email to [billing@zapisecure.ai] with the subject line “Refund Request – [Your Account Email]”.

3. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

  • If the cancellation request is submitted after 7 working days from the initial payment.
  • If you have already received a refund under this policy for a previous subscription.
  • If your account is found to be in violation of our Terms of Service or engaged in misuse or abuse of the platform.
  • Partial refunds for unused time within the billing cycle are not provided.

4. Processing of Refunds

  • Approved refunds will be processed to the original payment method.
  • It may take 5–10 business days for the refunded amount to reflect in your account, depending on your financial institution.

5. Policy Changes

ZAPISECURE reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be posted on our website and will become effective immediately.

6. Contact Us

If you have any questions about this policy or need assistance with cancellation or refund, please contact us:

Website: [www.zapisecure.ai]

Email: [support@zapisecure.ai]

Billing Inquiries: [billing@zapisecure.ai]