Shipping and Delivery Policy – ZAPISECURE

Overview

ZAPISECURE is a cloud-based Software-as-a-Service (SaaS) platform designed to enhance the security of your API infrastructure through integrated solutions such as Application Firewall, BOT Management, and Anomaly Detection. As a fully digital service, ZAPISECURE is delivered electronically and does not involve the physical shipment of goods.

This Shipping and Delivery Policy outlines the terms under which the software is made available to subscribers, irrespective of their geographical location.

1. Delivery Method

ZAPISECURE is delivered exclusively via digital means. Upon successful subscription and payment confirmation, users will receive access credentials, activation links, or integration instructions through email or the customer dashboard. No physical shipping is involved.

2. Delivery Timeline

Access to ZAPISECURE services is generally provisioned as follows:

  • Standard Subscriptions: Access is granted within 1 to 4 hours of payment confirmation.
  • Enterprise or Custom Plans: Provisioning and onboarding may take up to 1 to 2 business days, depending on customization or integration needs.

A welcome email containing all required credentials and setup guides will be sent to the registered email address.

3. Access and Activation

  • Once your account is activated, you may log in to the ZAPISECURE console using your registered email and password.
  • Integration APIs, dashboards, and configurations will be accessible as per the plan subscribed.
  • Assistance for initial setup and onboarding is available through our support portal or customer success team.

4. Geographical Accessibility

ZAPISECURE is available for use across all regions globally, provided the user has internet access and is not restricted by local regulations. Our infrastructure is deployed on leading cloud providers ensuring optimal performance regardless of location.

5. Delays and Exceptions

While we strive to ensure seamless provisioning, there may be exceptions or delays due to:

  • Incomplete registration or billing information.
  • Manual verification required for certain enterprise or high-security plans.
  • Scheduled maintenance or service disruptions from cloud infrastructure providers.

In such cases, our support team will proactively reach out and provide updates.

6. Notification of Delivery

A confirmation email with login credentials or access keys will be sent once your subscription is activated. If you do not receive your credentials within the expected time frame, please check your spam folder or contact our support team immediately.

7. Support for Delivery Issues

If you face any issue accessing your ZAPISECURE subscription post-purchase, please reach out to our 24/7 support at support@zapisecure.ai or visit our Help Center. Please include your order ID or registered email for faster resolution.

8. Changes to Delivery Policy

ZAPISECURE reserves the right to modify this Shipping and Delivery Policy at any time to reflect changes in business processes, technology, or compliance requirements. The latest version will always be available on our website.